Terms & Conditions

Effective date: 18^th June 2026  |  Last updated: 25^th July 2026

The terms governing your use of our website and services

Welcome to Social Theory (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website www.socialtheoryagency.com (“Website”) and where applicable, the services we provide. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website immediately.

01. About Us and These Terms

Social Theory is a MSME - Registered Social Media Marketing Agency based out of Kolkata, West Bengal, India - providing services such as Social Media Marketing, Account Management, Account Optimisation, Branding, Inbound and Outbound Engagement, Content Strategy, Graphic Designing, Video Production, Editing and Performance Tracking. These Terms apply to all visitors and users of the Website. Specific engagements for services are additionally governed by a separate written proposal, contract or statement of work agreed between you and us.

02. Eligibility

By using this Website, you represent that you are at least 18 years of age and legally capable of entering into a binding agreement. If you use the Website on behalf of a company or organisation, you represent that you are authorised to bind that entity to these Terms.

03. Use of the Website

You agree to use the Website lawfully and not to:

• Use the Website in any manner that is unlawful, fraudulent or harmful
• Attempt to gain unauthorised access to the Website, its servers or connected systems
• Introduce viruses, malware or any malicious or disruptive code
• Copy, scrape, reproduce or exploit any part of the Website without our permission
• Interfere with the proper functioning, security or availability of the Website

04. Services and Engagements

Any content on the Website describing our services is for general information only and does not constitute a binding offer. The plan, deliverables, timelines, fees and payment terms of any engagement will be set out in a separate proposal, contract or statement of work. We reserve the right to accept or decline any engagement at our discretion.

05. No Guarantee of Results

Digital and Social Media Marketing outcomes depend on many factors outside our control, including third-party platforms, algorithms, audience behaviour, market conditions and client-provided materials and approvals. While we apply our professional skill and reasonable efforts, we do not guarantee any specific results, including but not limited to a particular number of followers, likes, impressions, leads, sales, reach, engagement, rankings or revenue. Any examples, case studies, or past results shown are illustrative and are not a promise of future performance.

06. Fees and Payment

Fees for services/plans will be specified in the applicable proposal or contract. Unless otherwise agreed in writing, invoices are payable within the stated period and we reserve the right to pause or suspend services for overdue payments. Fees already paid are non-refundable except as expressly agreed in writing.

07. Intellectual Property

All intellectual property rights in the Website — including its design, text, graphics, logos, images, videos, testimonials and other content — are owned by or licensed to Social Theory and are protected by law. You may not use, reproduce, distribute or modify any of this content without our prior written consent. Ownership of deliverables created during a client engagement is governed by the relevant contract or statement of work; until full payment is received, all rights in such deliverables remain with us.

08. Third-Party Brands and Platforms

Third-party logos, trademarks and brand names displayed on the Website (including in our portfolio or case studies) remain the property of their respective owners and are used for identification and informational purposes only. Their appearance does not imply endorsement. Our services rely on third-party platforms (such as Meta, Google, YouTube, LinkedIn and X), and we are not responsible for changes, outages, policy decisions or actions taken by those platforms.

09. Client Responsibilities

When you engage with our services, you agree to provide accurate information, necessary access and approvals and timely feedback and you confirm that any material(s) you provide (including logos, images, videos and copy) do not infringe the rights of any third party. You are responsible for ensuring your own compliance with applicable advertising, consumer and platform rules for content you approve.

10. Disclaimers

The Website is provided on an “as-is” and “as-available” basis without warranties of any kind, whether expressed or implied. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components or that the information on it is complete, accurate or current.

11. Limitation of Liability

To the maximum extent permitted by law, Social Theory shall not be liable for any indirect, incidental, special, consequential or punitive damages or for any loss of profits, revenue, data or goodwill arising out of or in connection with your use of the Website or our services. Our total aggregate liability for any valid claim relating to an engagement shall not exceed the fees paid by you to us for that specific engagement and for that specific period of time (details of the engagement as well as engagement period will be set out in a separate proposal, contract or statement of work).

12. Indemnification

You agree to indemnify and hold harmless Social Theory, its owners, employees and partners from and against any claims, losses, liabilities, damages, costs or expenses (including reasonable legal fees) arising from your use or misuse of the Website, your breach of these Terms or any content or materials you provide.

13. Confidentiality

Each party agrees to keep confidential any non-public business, strategic or commercial information disclosed during an engagement and to use it only for the purposes of that engagement, save where disclosure is required by law.

14. Termination

We may suspend or terminate your access to the Website at any time, without notice, if you breach these Terms or engage in conduct we consider harmful. Termination of any service engagement is governed by the relevant contract or statement of work.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the Laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.

16. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date and your continued use of the Website constitutes acceptance of the revised Terms.

17. Contact Us

Continued use of this Website signifies your acceptance of these Terms & Conditions. See also our Privacy Policy.